Your success matters most

A successful Imagine Learning implementation doesn’t happen by chance. It happens because our customer success and product support teams are second to none.
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Customer Success
Learning designed just for you—on-demand, via webinar, or in person
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Imagine Learning University
Educators are some of the busiest people around. That’s why we created Imagine Learning University, a self-service education center that’s designed with teachers in mind. To get the most out of your product, simply browse our video library for the tutorial of your choice.
Webinar Training
Join our Webinar Series on Imagine Learning University for a deeper dive into our programs. As a product user, you can choose any webinar that interests you—at a time that works best for your schedule. Our team of friendly customer success managers will guide you every step of the way.

Our team is your team.

You are always the top priority at Imagine Learning. Let us show you!

Imagine Learning Support

We're here for you.

At Imagine Learning, we believe that help should only be a phone call or a mouse click away. Need technical information? Just visit our Imagine Learning Support site for system requirements, app downloads, and other helpful how-tos.

System Requirements

Learn how Chromebooks, iPads, or other hardware devices will work with your product of choice.

Download Links

Get software directly from us on our download page or find the right app in the app stores.

Troubleshooting

Solve technical issues quickly so you can get back to building language, literacy, and math skills.

Service Level Options

Standard

Premier

Premier Plus

included with Site License

TRAINING

Access to online training videos

Webinars

Videos with data tracking

Custom virtual workshops

Success event workshop - training

DATA AND IMPLEMENTATION

Virtual customer success manager

Field-based customer success manager

Data integration webinar

Success event workshop - data

SUPPORT

Telephone support

(12 hours/day, 5 days/week)

Email support

(12 hours/day, 5 days/week)

Live chat support

(8 hours/day, 5 days/week)

Accelerated response

TRAINING

Access to online training videos

Webinars

DATA AND IMPLEMENTATION

Virtual customer success manager

Data integration webinar

SUPPORT

Telephone support

(12 hours/day, 5 days/week)

Email support

(12 hours/day, 5 days/week)

Live chat support

(8 hours/day, 5 days/week)

TRAINING

Access to online training videos

Webinars

Videos with data tracking

Custom virtual workshops

Success event workshop - training

DATA AND IMPLEMENTATION

Virtual customer success manager

Field-based customer success manager

Data integration webinar

Success event workshop - data

SUPPORT

Telephone support

(12 hours/day, 5 days/week)

Email support

(12 hours/day, 5 days/week)

Live chat support

(8 hours/day, 5 days/week)

Accelerated response

TRAINING

Access to online training videos

Webinars

Videos with data tracking

Custom virtual workshops

Success event workshop - training

DATA AND IMPLEMENTATION

Field-based customer success manager

Data integration webinar

Success event workshop - data

SUPPORT

Telephone support

(12 hours/day, 5 days/week)

Email support

(12 hours/day, 5 days/week)

Live chat support

(8 hours/day, 5 days/week)

Accelerated response

SAMPLE WORKSHOP TOPICS INCLUDE:

Beginning of the Year Check

Student Achievement Review

Product Overview

Using Imagine Learning Data to Inform Instruction

Average to Amazing *typically done for second year implementations

Integration of Offline Resources

Teacher Modeling

Parent Education

Exploring Imagine Language and Literacy Writing

Exploring Imagine Math Journaling